Shipping policy

Last Updated: October 1, 2026

At Jistride, we aim to deliver your orders safely and efficiently across India. This Shipping Policy explains how orders are processed, dispatched, and delivered.

1. Shipping Coverage

We currently offer shipping to locations across India, subject to serviceability by our delivery partners.

Some remote or restricted locations may have limited delivery availability. If your location is not serviceable, we will contact you regarding the available options.

2. Order Processing

Orders are generally processed within 1–2 business days after successful payment and order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, product launches, or periods of unusually high order volume, processing may take additional time.

Once your order has been dispatched, you will receive shipping/tracking information through the contact details provided during checkout, where available.

3. Delivery Time

Estimated delivery time is generally:

3–7 business days after dispatch, depending on your delivery location.

Delivery times may vary based on:

  • Delivery location
  • Courier service availability
  • Weather conditions
  • Public holidays
  • Festivals or peak shopping periods
  • Transportation disruptions
  • Remote-area delivery requirements
  • Other circumstances outside our reasonable control

The estimated delivery date shown at checkout or communicated after purchase should be treated as an estimate rather than a guaranteed delivery date.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Jistride may offer free shipping on selected orders, products, promotional periods, or minimum order values. Any applicable free-shipping conditions will be clearly communicated at the time of purchase.

5. Order Tracking

Once your order has been dispatched, a tracking number or tracking link may be provided through email, SMS, WhatsApp, or another available communication channel.

You can use the tracking information to monitor the status of your shipment.

Please allow some time for tracking information to become active after the shipment has been handed over to the courier.

6. Delivery Attempts

Our delivery partners may make multiple attempts to deliver your order.

Please ensure that someone is available at the delivery address to receive the package.

If delivery fails because of:

  • Incorrect address
  • Incomplete address
  • Incorrect phone number
  • Recipient unavailable
  • Refusal to accept the package
  • Repeated unsuccessful delivery attempts

the shipment may be returned to us.

If a returned shipment needs to be resent, additional shipping charges may apply.

7. Incorrect Shipping Information

Customers are responsible for providing accurate:

  • Name
  • Mobile number
  • Email address
  • House/building number
  • Street/locality
  • City
  • State
  • PIN code

Please carefully check your shipping information before completing your order.

If you notice an error after placing your order, contact us as soon as possible. We will try to update the information before dispatch, but changes cannot be guaranteed once the order has been shipped.

8. Delayed Orders

If your order is delayed beyond the estimated delivery period, please contact our customer support team with your order number.

We will check the shipment status with the relevant delivery partner and assist you with the next steps.

Delivery delays caused by circumstances outside Jistride's reasonable control may take additional time to resolve.

9. Lost or Undelivered Shipments

If a shipment is confirmed by the courier as lost or undeliverable, Jistride will investigate the matter with the delivery partner.

Depending on the circumstances, we may arrange a replacement or process an applicable refund after the investigation is completed.

10. Damaged or Tampered Packages

When receiving your order, please check the package for visible signs of:

  • Damage
  • Leakage
  • Tampering
  • Broken seals
  • Missing products

If the package appears significantly damaged or tampered with, please contact us as soon as possible.

For damaged or incorrect products, please provide clear photographs/videos of the package, shipping label, product, and damage to help us investigate the issue.

Please do not consume a product if its packaging or seal appears damaged or tampered with.

For more information, please refer to our Return & Refund Policy.

11. Unboxing Video

We recommend recording an unboxing video when opening your package, particularly for high-value or multiple-product orders.

An unboxing video can help us investigate missing, damaged, or incorrect-item claims more efficiently.

12. Delivery to Remote Areas

Orders to remote, rural, or difficult-to-access locations may require additional delivery time depending on courier availability.

Additional charges may apply where a special delivery arrangement is required.

13. International Shipping

At present, Jistride's standard shipping service is intended for deliveries within India.

International shipping, where offered, may be subject to separate shipping charges, customs requirements, import duties, taxes, and destination-country regulations.

Any international shipping availability will be communicated at checkout or through our customer support team.

14. Changes to Shipping Policy

Jistride reserves the right to update this Shipping Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.