Refund policy

Last Updated: October 1, 2026

At Jistride, we are committed to delivering quality sports nutrition and wellness products to you. If you receive a damaged, defective, incorrect, or incomplete order, we are here to help.

Because our products are consumable nutritional supplements, opened or used products generally cannot be returned for hygiene and safety reasons.

1. Eligibility for Returns

You may request a return or replacement if:

  • You received the wrong product.
  • The product received is damaged or defective.
  • The product is missing from your order.
  • The package was damaged in transit and the product inside is affected.
  • The product received does not match the product ordered.

Any issue should be reported to us within 48 hours of delivery.

2. Products That Cannot Be Returned

For health, hygiene, and product-safety reasons, we generally do not accept returns for:

  • Products that have been opened or used.
  • Products with a broken or removed seal.
  • Products damaged after delivery due to improper storage or handling.
  • Products returned without the original packaging.
  • Products returned after the applicable return period.
  • Products purchased from unauthorized sellers or third-party platforms.

If you have received a product that appears damaged, tampered with, or improperly sealed, do not consume it and contact us immediately.

3. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect:

  1. Contact us within 48 hours of delivery.
  2. Provide your order number.
  3. Send clear photographs/videos showing:
    • The product
    • Outer packaging
    • Shipping label
    • Damage or defect
    • Seal, where applicable
  4. Our team will review the request and determine the appropriate resolution.

Depending on the circumstances, we may provide a replacement, refund, or other appropriate resolution.

4. Unboxing Video

For damaged, tampered, missing, or incorrect orders, we strongly recommend recording an unboxing video from the moment the package is opened.

An unboxing video can help us investigate shipping-related issues and process your request more efficiently. However, the absence of an unboxing video does not by itself prevent you from contacting us regarding an issue with your order.

5. Refunds

Once your return/refund request has been reviewed and approved, we will initiate the applicable refund.

For eligible prepaid orders, refunds will generally be issued to the original payment method.

The time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

6. Replacement

Where a replacement is approved, Jistride may send a replacement product instead of issuing a refund.

Replacement availability is subject to product stock.

If the exact product is unavailable, we may provide an appropriate alternative or process a refund, as applicable.

7. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, please contact our customer support team and we will advise you of the available options.

If an eligible cancellation is approved, the refund will be processed to the original payment method.

8. Wrong or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate delivery address and contact information during checkout.

If an order is returned to us because of an incorrect or incomplete address, refusal to accept delivery, or repeated unsuccessful delivery attempts, please contact us for assistance.

Additional shipping charges may apply if the order needs to be resent.

9. Delivery Issues

If your order has not arrived within the expected delivery period, please contact us with your order number.

We will investigate the shipment with our delivery partner and provide an appropriate resolution based on the circumstances.

10. Refunds for Undelivered Orders

If an order is confirmed as lost in transit or otherwise undeliverable and cannot be successfully fulfilled, Jistride will process an applicable refund after completing the necessary investigation.

11. Promotional or Discounted Orders

Products purchased using promotional offers, discount codes, bundles, or other special pricing remain subject to the same eligibility requirements described in this policy.

Any refund will be calculated based on the actual amount paid for the eligible product/order, subject to applicable terms.

12. How to Request a Return or Refund

To request a return, replacement, or refund, contact us with:

Order Number:
Name:
Registered Email/Phone:
Reason for Request:
Photos/Videos:

Customer Support

Email: [your support email]
Phone/WhatsApp: [your support number]

Please replace the placeholders above with Jistride's actual customer-support details before publishing.

13. Policy Changes

Jistride reserves the right to update this Return & Refund Policy from time to time. Any changes will be published on this page with the revised “Last updated” date.